Canadian Customers

We ship product to our Canadian customers nearly every day, and as a result we are entitled to participate in a special UPS program for our Canadian customers. In order to make your experience with us more seamless and less costly, we participate in the UPS eBP Program, which can significantly reduce the amount of brokerage and related fees you pay by ordering through us and shipping your order using UPS Standard service. With the UPS eBP Program, our Canadian customers are charged an entry preparation fee of CAD $10.00 for shipments valued at less than CAD $200. All other additional brokerage fees are waived. This represents a savings of up to 75% over the published UPS Brokerage fees (please note that fees such as duties, taxes and other government charges may still apply). You (the customer) need not do anything out of the ordinary to participate in this program, other than order through our website and choose UPS Standard service. The terms of the program are automatically applied to your order and to your shipment. A chart showing the savings to you, our customer follows below a statement from UPS explaining the terms of the program.

“Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s (customer’s) behalf.

Your order will be shipped under the UPS e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.